About This Opportunity
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We're seeking a skilled Community Manager to lead our online communities and foster a culture of engagement, trust, and inclusivity.
Our ideal candidate is an experienced community leader with a strong background in moderation, writing, and communication. They will be responsible for creating and implementing strategies to drive community growth, engagement, and retention.
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Main Responsibilities:
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* Community Leadership: Lead daily interactions on social media platforms, start conversations, reply thoughtfully, maintain guidelines, and nurture a welcoming environment.
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* Engagement Initiatives: Organize recurring events such as AMAs, Q&As, user features, and community challenges to boost engagement and community spirit.
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* Community Insights: Identify user sentiment trends, gather feedback, and proactively share actionable insights with the Product, Support, and Marketing teams.
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* Moderation & Empathy: Uphold community standards by moderating conversations, removing spam, managing conflict, and resolving situations with empathy.
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* Metrics & Growth: Track community health metrics (active users, retention, engagement) and suggest strategic improvements.
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* Platform Expertise: Fully leverage moderation tools, bots, roles, and automations within social media platforms to enhance user experience.
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The Ideal Candidate:
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We're looking for a highly organized, proactive, and flexible individual who is comfortable working remotely with a startup mindset. The successful candidate will possess excellent writing and communication skills, in-depth knowledge of social media moderation tools, and the ability to foster trust in a community environment.
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What We Offer:
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This role offers a competitive salary, unlimited PTO, a healthcare stipend, stock options, and 100% remote work flexibility. We prioritize professional development and offer mentorship, autonomy, and direct impact in a high-growth startup.