Technical Support Professional
Delivering proactive technical support to clients, ensuring seamless IT environments.
* Diagnose and resolve complex issues involving business applications such as Office 365 and Salesforce.
* Log, track, and manage incidents and service requests across various platforms efficiently.
* Translate technical complexities into clear, user-friendly language.
* Escalate unresolved issues appropriately and ensure timely follow-up communication.
* Chance to develop skills in technical support and client interaction.
* Professional growth and development opportunities.