It infrastructure specialist

Technical Support Professional

Delivering proactive technical support to clients, ensuring seamless IT environments.

* Provide comprehensive first- and second-line support via email and remote tools.
* Diagnose and resolve complex issues involving business applications such as Office 365 and Salesforce.
* Log, track, and manage incidents and service requests across various platforms efficiently.
* Offer professional, customer-focused experience during all interactions.
* Translate technical complexities into clear, user-friendly language.
* Escalate unresolved issues appropriately and ensure timely follow-up communication.
* Opportunity to work in a dynamic and collaborative environment.
* Chance to develop skills in technical support and client interaction.
* Professional growth and development opportunities.