Client Success Manager
We are seeking a Client Success Manager to own relationships with agency clients, primarily chiropractic, dental, and medspa clinics. You will be their main point of contact, ensuring campaigns drive real results and clients stay informed, confident, and happy.
This role blends client communication, data-driven performance management, and coordination with internal teams to keep everything running smoothly, from onboarding to ongoing optimization.
* Be the main point of contact for each clinic client.
* Communicate daily via calls, emails, and texts, keeping clients informed before they have to ask.
* Provide clear updates on campaign performance, next steps, and upcoming improvements.
* Build trust through responsiveness, proactivity, and transparency.
Key Responsibilities:
* Lead new clients through setup: ensuring tracking, configuration, and campaigns are properly set up.
* Set expectations around timelines, deliverables, and what strong performance looks like.
* Ensure a smooth and confident start to each new client relationship.
Performance Metrics:
* Monitor and track key performance indicators (KPIs) such as CPL, leads generated, bookings, show rate, and conversion rate.
* Identify drops or issues early and diagnose potential causes.
* Suggest actionable fixes: whether it's a follow-up tweak, schedule adjustment, or new messaging.
Collaboration:
* Communicate findings and improvement plans to the right team members.
* Ensure changes are executed effectively and followed through.
* Bridge the gap between performance data and hands-on execution.
Requirements:
* Previous experience in sales or lead generation.
* Strong communication and organizational skills.
* Ability to interpret data and turn insights into clear actions.
* Proactive, solution-oriented mindset.
* Comfort working with multiple clients and priorities in a fast-paced environment.
* A team player who collaborates well across departments.