IT Support Technician (Onsite + Remote) | Join Our Global Tech Team
We're looking for a talented
IT Support Technician
to join our international team
If you're passionate about solving technical challenges, supporting users, and ensuring smooth IT operations, this is your chance to shine.
You'll act as the
main point of contact
for incident resolution and service requests — providing both
Service Desk (Level 1)
and
Deskside (Level 2)
support.
What You'll Do
* Provide
first-line IT support
via phone, chat, or email for incidents and requests.
* Troubleshoot and resolve issues with desktops, laptops, mobile devices, printers, and peripherals.
* Handle
user account management
, onboarding/offboarding, and access requests.
* Perform
hardware replacements
and coordinate vendor repairs or warranty claims.
* Offer
"hands and feet" support
for network, server, and data center equipment as directed by remote teams.
* Troubleshoot
LAN/WAN/Wi-Fi connectivity
and assist with cabling and patching.
* Support
telephony and video conferencing systems
.
* Maintain
asset inventory
, perform audits, and ensure compliance with IT security policies.
* Deliver
VIP/executive support
when needed.
* Log and track all tickets in ITSM tools (e.g.,
ServiceNow
), escalating when necessary.
What We're Looking For
* 2–4 years
of experience in IT Support, Service Desk, or Field Services.
* Strong troubleshooting skills for
Windows
and
macOS
environments.
* Familiarity with
mobile device management
.
* Basic understanding of
network and data center environments
.
* Experience using
ITSM tools
like ServiceNow (or similar).
* Excellent communication skills and a
customer-focused attitude
.
* Ability to collaborate with internal teams and external vendors.
* Fluent in English and Portuguese.
Interested?
We'd love to hear from you
Please send your CV in English.