Resumo da Posição:
- Localização: São Paulo, Brazil
- Área / BU: Information Technology
- Reporte: IT Operations Manager - Workforce 360
- Alguma pessoa interna mapeada? Sim
- Position summary
- To strengthen Workforce 360 IT Service Management, we are looking for an Operations Specialist to complete our IT Change & Release team.
- Under the supervision and guidance of her/his primary Community of Practice Lead base in North America and Product Group Manager based in Barcelona, the Operations Specialist is responsible for sustain, deployment, retirement and leverage for a product or a platform. The Operations Specialist is responsible for the effective and efficient operational support of the aligned products. S/He is also responsible for operational service man.
**A day in the life of...**
- Enforce Nestle end-to-end change & release processes and policies to ensure all changes introduced to Nestle systems have sufficient testing, approval, and communication and that implementation risks are mitigated, and business disruption is minimized.
- Ensures the delivery of efficient and secure IS/IT operations, supports IS/IT systems that fulfill the needs of the business, and provides input to the development team and tech lead as well as to peers responsible for other aspects of operations
- Oversees the support processes that include incident, problem, change, configuration, and event management
- Ensures IS/IT strategic service partners provide the required level of service, system performance and functionality required to meet business commitments
- Supports the implementation and management of quality and efficiency improvements of IS/IT service delivery, to drive value and support
- Supports market & project testing; supports specification, configuration & sustain activities and utilizes 3rd party services as directed
- Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IS/IT operations environment
- Runs small-scale projects (managed work activities) for the deployment of functionalities
**What will make you successful?**
**Required Profile**
- Bachelor's degree in computer science, information systems, business administration or related field, or equivalent work experience
- Experience in IS/IT,preferably working in a DevOps environment experience in service management principles and execution
- Demonstrated experience in establishing standard processes and managing performance to achieve key metrics
- Experience explaining technical concepts and technologies
- Experience with effective communication at different levels in the organization and in English
- Experience working in a global environment and with virtual teams and Experience IT Service Management
- Application or Infrastructure Change and Release experience
**Preferred Profile**
- ITIL certified
- Degree in Computer Science, IT or similar is a plus
- Nestle IT internal tools & processes knowledge
- Technical acumen in a least one of the following areas:
- SAP Basis Support/ - Cloud technology/ - DevOps /Agile Methodologies