We are seeking a proactive and highly organized
IT Manager
to join our team and support a US-based client. This role is ideal for someone with strong technical expertise, excellent problem-solving skills, and the ability to manage IT operations across hardware, software, user support, and security. You will ensure system efficiency, compliance, and a seamless IT experience for all users.
Responsibilities
MSP Assistance:
Monitor ticket completion, follow up with users and team leads to ensure timely resolution.
Hardware Management:
Pre-configure devices for new users (AutoPilot).
Track device assignments, compliance (Intune / Sophos), and performance.
Advise on hardware replacement cycles.
Software Management:
Administer software licenses (MS 365, Adobe, etc.).
User Management:
Oversee onboarding/offboarding processes.
Compare ADP with Entra ID and Verizon user data, update statuses, and ensure accurate access.
Monitor systems (e.g., FieldRoutes) for terminated users.
Security:
Daily review of Entra risky users.
Weekly reporting on sign-in data and identifying abnormalities.
Conduct periodic user access reviews.
KnowBe4 Management:
Assign training, monitor compliance, and ensure consistency with ADP/Entra.
Collaborate with the Data team and support other IT-related projects as assigned.
Proven experience in IT management or a similar role.
Strong knowledge of hardware and software administration (MS 365, Intune, Sophos, Adobe).
Experience with user lifecycle management (onboarding/offboarding, ADP, Entra ID, Verizon, FieldRoutes).
Familiarity with IT security practices and compliance monitoring.
Ability to troubleshoot complex IT issues with attention to detail.
Excellent communication skills in English.
Full-time, permanent employment.
Colombia:
Contrato de Trabajo a Término Indefinido.
Legally mandated benefits, health insurance, and training opportunities.
Remote-first work environment supporting a US-based client.