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What are we looking for:
Customer Communication Excellence
* Experiecne working with international customers (North America & Europe)
* Advanced English
* Ability to simplify complex technical concepts into clear, user-friendly language
* Confidence to lead and manage customer calls independently
* A structured approach: problem → analysis → solution
* Strong written & verbal communication (emails, calls, demos, KT sessions)
* Experience handling customer queries with ownership and minimal supervision
Technical Product Support Expertise
* Experience supporting enterprise products (SaaS or on-prem)
* Strong analytical and problem-solving skills
* Hands-on experience troubleshooting across:
* Applications
* APIs
* Databases
* Networking & security layers
* Ability to go beyond ticket handling:
* Root cause analysis
* Log investigation
* API debugging
* Comfortable working in live production environments independently
Nice to have:
* Familiar with SailPoint tool.
* Knowledge and experience with cybersecurity and Identity and access management (IAM)
Please, submit resumé in English.