Job Title: IT Support Specialist
We are seeking a highly skilled and motivated IT support specialist to join our team. This role involves providing technical assistance to employees, installing and maintaining computer hardware and software, and ensuring the security of our systems.
About the Role
* This is a full-time position that requires excellent problem-solving skills and attention to detail.
* You will be responsible for troubleshooting and resolving technical issues with Windows, macOS, and mobile devices.
* You will also be required to manage user accounts, permissions, and access controls across various SaaS platforms.
Key Responsibilities
1. Install, configure, and maintain computer hardware, software, systems, and networks for all employees.
2. Serve as the first point of contact for internal IT support requests.
3. Manage user accounts, permissions, and access controls across Google Workspace, Microsoft 365, and other SaaS platforms.
4. Support the deployment and integration of new productivity and collaboration tools.
5. Monitor and maintain endpoint security.
6. Assist with cloud infrastructure management, data backup, and disaster recovery planning.
7. Conduct regular software updates, security patching, and vulnerability assessments.
8. Document processes, create user guides, and train staff on new technologies and best practices.
Requirements
* A working level of spoken and written English.
* Proven experience in IT support, systems administration, or a similar role, preferably in a fast-paced environment.
* Deep knowledge of computer systems, networks, operating systems, and cloud platforms.
* Strong troubleshooting and diagnostic skills; ability to solve problems independently and communicate solutions clearly.
* Experience with endpoint management, SaaS administration, and automation tools.
* Familiarity with cybersecurity best practices.
* Excellent interpersonal and communication skills; ability to train and support non-technical users.
* Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience/certifications).
What We Offer
Our team is passionate about delivering exceptional service to our clients. If you are a talented and motivated individual who shares our values, we encourage you to apply for this exciting opportunity.
Please note that this job description may be subject to change based on business needs.
We are an equal opportunities employer and welcome applications from diverse candidates.
Contact us at [insert contact information] if you require any accommodations during the application process.