Business Operations Analyst Position
We are seeking a senior-level Dynamics 365 Customer Engagement professional to join our team as a Business Operations Analyst. As a key member of our organization, you will be responsible for evaluating and optimizing the current Dynamics 365 architecture and customizations.
The ideal candidate will have expertise in CRM architecture rationalisation, experience with integration technologies such as Dataverse APIs and ESB messaging, and strong knowledge of Azure DevOps and CI/CD pipelines.
Key Responsibilities:
* Evaluate the current Dynamics 365 CE architecture and identify sources of complexity and performance bottlenecks.
* Recommend strategies to simplify the architecture and reduce technical debt.
* Analyse integrations including Dataverse OData APIs and Outbound Event Messages.
* Review data flows, reconciliation challenges, and environment promotion processes.
* Propose robust data governance and integration patterns.
* Assess Azure DevOps pipelines and multi-environment deployment practices.
* Recommend automation improvements for deployment reliability.
Requirements:
* Senior-level expertise in Dynamics 365 Customer Engagement (Sales Enterprise module).
* Strong experience with integration technologies: Dataverse APIs, ESB messaging, web services.
* Deep knowledge of Azure DevOps, CI/CD pipelines, and deployment strategies.
* Proven experience in CRM architecture rationalisation and modernisation.
* Able to translate technical findings into business recommendations.