Job Title: Salesforce Operations Specialist
In this role, you will leverage Salesforce capabilities to drive healthcare operations and outcomes. If you have experience as a Salesforce Business Analyst or Functional Analyst, we invite you to apply for this position.
About the Role:
We are looking for an expert in Salesforce Health Cloud who can analyze business processes, identify opportunities for improvement, and translate business needs into user stories and system requirements.
Main Responsibilities:
* Act as subject matter expert for Salesforce Health Cloud, providing functional and technical support.
* Analyze business processes and identify opportunities to leverage Salesforce capabilities.
* Translate business needs into user stories, system requirements, and functional specifications.
* Configure Salesforce Health Cloud components, including Care Plans, Patient Timelines, Provider Networks, and custom workflows.
* Collaborate with Salesforce developers and administrators to design, test, and implement solutions.
* Create and maintain reports, dashboards, and data visualizations to support clinical and business decision-making.
* Evaluate and ensure data integrity and compliance with healthcare regulations.
* Develop and deliver training programs for end-users and stakeholders.
Requirements:
* 3+ years of experience as a Salesforce Business Analyst, Functional Analyst, or similar role.
* 1+ years of hands-on experience with Salesforce Health Cloud.
* Strong understanding of healthcare workflows and patient engagement processes.
* Able to gather, document, and prioritize business and technical requirements.
* Excellent communication and interpersonal skills, with a focus on user experience.
* 3-5 years of SQL experience for extracting, transforming, and analyzing patient and operational data.
* Proficient in data visualization tools, such as Tableau, Looker, or Power BI.
* Familiarity with healthcare data structures, including claims data, pharmacy data, and outreach data.
* Ability to work independently and detail-oriented mindset.
Benefits:
As a team member, you will enjoy a 100% English environment, with opportunities for training and certifications, as well as a contractor status with Intellias and payment in USD.