Job Opportunity
We are seeking an experienced Software Development Expert to provide remote technical assistance to customers worldwide for cutting-edge software products.
Key Responsibilities
* Deliver enterprise-level technical support for complex software solutions used by major corporations globally.
* Analyze and prioritize customer-reported issues based on severity and impact.
* Identify and resolve intricate technical problems through thorough investigation and testing.
* Develop innovative solutions to potential product defects and deliver them in a timely manner.
* Create comprehensive technical documentation and multimedia content for internal and external use.
Essential Skills and Qualifications
* Excellent analytical and problem-solving skills with the ability to tackle complex technical challenges.
* Proven experience with cloud-based technologies, including Kubernetes.
* Strong written and verbal communication skills in English, with proficiency in either Portuguese or Spanish.
* Bachelor's degree in Computer Science or a related field.