Foster collaborative partnerships with customers by providing tailored services and completing sales efforts aimed at optimizing inventory management within the supply chain.
Main Responsibilities
Regularly schedule and conduct customer visits to build enduring relationships;
Continuously optimize and refine Logistics KPIs, including On-Time Delivery, Case Fill Rate, and Order Profile;
Work closely with customers to make sure that products and services fulfill their needs and requirements;
Participation in projects that foster mutual growth and the continuous advancement of both the client and the industry;
Engage actively and maintain a direct line of communication with the Colgate commercial team;
Collaborative planning ensuring customer replenishment is finely tuned to minimize stock shortages and surpluses ( Inventory Quality : On Shelf Availability, obsolete and over stock );
Negotiate with customers in cases of late delivery, maintaining the best company / customer relationship;
Dispute of logistical fines.
Digital and Analytical Skills
SAP HANA / APO + BI Excel
Snowflake, RPA, DOMO
Google Tools
Data Analytics
Relationship
Internal : E2E, HR, Marketing, Customer Development, Finance, Division CS&L
External : Customer logistics and commercial teams
Requirements
Complete Graduated Bachelor's Degree (Engineering, Business Administration, etc)
Solid experience in Customer Service
At least intermediate level of English
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