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Description of the Role:
* Key Account Managers will be responsible for identifying and onboarding new VIP clients through strategic prospecting and networking initiatives.
* They will support the management of VIP client relationships, ensuring high levels of satisfaction by delivering exceptional customer experiences.
* The role involves executing engagement and retention strategies to increase player loyalty, ultimately driving business growth.
* Collaboration with senior team members is essential in designing and implementing effective VIP incentives, promotions, and personalized offers that cater to diverse customer needs.
* Metrics such as betting volume, customer acquisition cost (CAC), retention rates, and customer lifetime value (LTV) will be closely monitored to inform data-driven decisions.
About the Ideal Candidate:
A successful Key Account Manager will possess experience in account management, sales, or customer service, preferably within the gaming industry. Strong interpersonal and communication skills are vital for building and maintaining client relationships. The ability to work with data and reports to understand customer behavior is also highly desirable.
What You'll Get:
In this dynamic role, you'll have the opportunity to develop your skills, grow professionally, and make a real impact in the industry. If you're a motivated individual who thrives in fast-paced environments and is passionate about delivering exceptional results, we'd love to hear from you!