Direct message the job poster from goFLUENT
Join Our Team & Make an Impact
Are you passionate about building strong client relationships and driving success? We are looking for a
Join Our Team & Make an Impact
Are you passionate about building strong client relationships and driving success? We are looking for a Customer Success Manager to help expand our Brazilian market and ensure our clients maximize the value of our digital learning solutions.
As a key partner to our clients, you will play an essential role in fostering engagement, increasing satisfaction, and driving long-term growth. If you thrive in a fast-paced, dynamic environment and enjoy making a meaningful impact, this role is for you.
What You'll Do
* Be a trusted advisor: Build and maintain strong relationships with clients, understanding their evolving training needs.
* Lead seamless onboarding: Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start.
* Drive engagement and success: Analyze client data, conduct business reviews, and implement strategies to enhance satisfaction and ensure successful programmes.
* Unlock growth opportunities: Identify upsell possibilities and expand client partnerships.
* Champion continuous improvement: Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions.
* Share expertise and insights: Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning.
Why You'll Love This Role
* Impact and Growth: Help businesses upskill their workforce while growing your career in a thriving global company.
* Dynamic and Collaborative Culture: Join a diverse, supportive, and knowledge-sharing environment where your ideas matter.
* Fast-Paced and Innovative: Be part of a company that embraces change and is shaping the future of digital learning.
What We're Looking For
* Fluent or bilingual in Portuguese
* Intermediate English proficiency
* Passionate about customer success and relationship management
* Exceptional communication and analytical skills
* Highly organized and adaptable to varied projects
* Proactive problem-solver with a growth mindset
* Team player who values collaboration and knowledge-sharing
Experience in Training, e-Learning, or HR Solutions (SaaS) is a plus.
What We Offer
Our culture is unlike anywhere else. Starting day one of your, tons of awesome perks and benefits await you, including:
* Dynamic, startup-like experience within the security of a fast-growing, 25-year old Swiss-based company.
* Learn from top executives and visionaries in the learning and language market.
* The experience of joining an innovative organization with an international, vibrant working environment.
* Full on-boarding and fast ramp mentoring program leading candidate to success.
* World-class learning experience by being a goFLUENT learner. Learn from one of our 18 business languages
* Ability to work from any of our 20+ offices around the world.
* Exciting team-building events.
Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: headquartered in Geneva, Switzerland, is the world's leading B2B provider of hyper-personalized solutions that accelerate language skills by blending technology, content and virtual human interaction on any device.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
E-Learning Providers
Referrals increase your chances of interviewing at goFLUENT by 2x
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr