About Us
Cadence is a remote-first language services firm servicing the due diligence industry.
We started in Beijing in 2014 and serve expert networks, investment firms, consulting firms, and market research firms.
----------------------------------- Key Responsibilities
You will manage multiple interpretation projects per day, ensuring clients' needs are met with precision and efficiency.
* You'll interact with clients via email, phone, or WeChat to scope their needs.
* You'll work with colleagues to meet client expectations for quality, speed, and cost.
* You'll identify linguists to assist based on relevant time zones or regions.
* Your top responsibility is to match linguists with client objectives.
* You'll present linguists' experience in a relevant way for the project.
* You may need to recruit new linguists if there isn't an ideal match.
* You'll evaluate profitability and client satisfaction constantly.
* You'll sync up expectations between clients and linguists.
* You may need to chaperone calls to ensure they begin successfully.
* You'll speak with clients after projects to ensure they're satisfied.