Requirements: 3+ years of experience as a Business Analyst in IT or digital product development Previous experience in i Lottery, gaming, or digital transactional platforms is a strong plus Fluent in Portuguese, Italian and English Experience working in Agile/Scrum environments Strong documentation and communication skills Proficient with tools like Jira, Confluence, MS Office, and diagramming tools (e.g., Visio, Lucidchart) Ability to work independently and manage multiple priorities Knowledge of lottery regulations, security standards, or online gaming platforms Experience with international or multilingual project environment Tasks: Collaborate with stakeholders to gather and analyze business needs related to i Lottery systems (including ticketing, user flows, digital interfaces, etc.) Translate business requirements into clear and detailed documentation: business requirement documents (BRD), user stories, process flows, and acceptance criteria Conduct workshops, interviews, and requirement-gathering sessions with Portuguese- and English-speaking stakeholders Work closely with product managers, UX/UI designers, developers, and QA teams to ensure alignment across the product lifecycle Support backlog grooming, sprint planning, and UAT activities Identify and communicate potential risks, gaps, or improvement opportunities in current business processes Identify and communicate potential risks, gaps, or improvement opportunities in current business processes