What you’ll do We’re looking for a Head of Revenue Operations to serve as the strategic architect of Clara’s revenue engine. This high-impact leadership role is for a systems thinker who can align our sales and go-to-market (GTM) motion. You will build the operational foundation that allows Sales, Marketing, and Customer Success to scale efficiently, ensuring that every dollar of investment translates into sustainable growth. Your primary responsibilities will include: Strategic GTM Leadership: Act as a strategic partner to commercial leaders to design and execute the GTM roadmap, translating long-term business goals into actionable operational workstreams across the customer lifecycle. Advanced Data & BI Architecture: Own the end-to-end revenue data strategy, develop sophisticated modeling for TPV, ARR, and Net Revenue Retention to provide leadership with actionable insights and defensible forecasts. Full-Funnel Process Optimization: Architect and continuously refine the Clara Operating System, mapping the buyer’s journey to identify bottlenecks, automating manual handoffs between teams, and standardizing global processes for multi-market scalability. Revenue Tech Stack Management: Lead the strategy for our commercial technology, overseeing administration and integration of Hubspot, ensuring it talks seamlessly to our data warehouse and communication tools like Slack and Google Drive, while evaluating new tools through a strict ROI lens. Strategic Planning & Incentives: Lead complex territory mapping and quota-setting exercises; design and manage performance-based compensation frameworks that incentivize high-quality acquisition and long-term account expansion. Commercial Enablement & Performance: Build infrastructure for high performance, creating data-driven playbooks, optimizing the tech-enabled onboarding process for new reps, and developing early warning systems to manage churn and expansion opportunities. AI & Automation Fluency: Build and scale automated workflows (lead scoring, forecasting, churn alerts) using AI as a core lever for operational efficiency. Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement. Must haves 8 years of experience in Revenue Operations, Sales Operations, or related commercial operations roles. 3 years in a senior leadership or director-level role with holistic ownership across Marketing, Sales, and Success. Deep expertise in CRMs like Hubspot or Attio, including complex workflow automation and data architecture. Proven experience building and scaling GTM processes in high-growth B2B SaaS or Fintech environments. Strong financial acumen; ability to bridge the gap between commercial activities and P&L impact. Excellent communication skills, with a track record of influencing decisions through data-driven storytelling. Adaptability to fast-changing environments and a high ownership mentality. Hands‑on fluency with AI tools applied to revenue functions: process automation, predictive analytics, and insight generation from CRM and BI platforms. Experience with BI tools like Metabase, Databricks, and similar; AI and workflow automation tools like N8N, Claude for advanced data workflows and automation. Independent analytical skills using SQL or Python. Nice to haves Experience managing operations across multiple countries, particularly in Latin America markets (e.g., Brazil, Mexico, Colombia). A good sense of humor. What we offer Competitive salary and stock options (ESOP) from day one. Multicultural team with daily exposure to Portuguese, Spanish, and English. Annual learning budget and internal accelerated development paths. High-ownership environment: we move fast, learn fast, and raise the bar — together. Smart, ambitious teammates — low ego, high impact. Flexible vacation and hybrid work model focused on results. J-18808-Ljbffr