Job Description
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This position involves providing remote IT support to employees. The ideal candidate will possess excellent customer service and problem-solving skills, as well as the ability to work efficiently individually and as part of a team.
The role requires knowledge of a wide range of technology and the ability to adapt quickly to new issues. Strong analytical and troubleshooting skills are essential for success in this position.
Responsibilities include analyzing issues, formulating solutions, troubleshooting systems and hardware, updating customers on ticket progress, and working remotely with customers to resolve problems.
The successful candidate will also be responsible for utilizing internal IT Knowledge Bases to provide and find solutions to known issues, using external information to research and resolve issues when needed, and consistently updating the ticket tracking system with status and fixes.
Qualifications
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To be considered for this position, applicants must have an Associate's Degree in Information Systems or equivalent program, or a proven track record of IT experience.
Desired Qualifications & Skills
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Experience working in a mixed Mac and Windows environment is highly desirable. Additionally, experience in centrally managed computer environments and supporting A/V environments would be beneficial.
Benefits
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This position offers a unique opportunity to work remotely and contribute to the success of our organization.
Others
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We encourage all qualified candidates to apply.