We are looking for anIvanti ITSM Specialistto take over the managed support and administration of an existing Ivanti environment. The main goal is to ensure platform stability, manage day-to-day operations, and support the ITSM application while parallel assessments are running. Key Responsibilities Platform Administration:Handle day-to-day configuration and maintenance of the Ivanti ITSM platform. Queue Management:Manage incident and request queues, performing triage and ensuring timely resolution. User Management:Administer users, groups, and maintain the service catalog. Reporting:Generate and maintain dashboards and operational reports as needed. Maintenance & Support:Provide minor enhancements and break-fix support to ensure \"nothing stops, nothing breaks.\" Vendor Liaison:Act as the point of contact with Ivanti vendors for technical escalations. Technical Requirements (Must-haves) Experience:Proven experience administeringIvanti Service Management (ISM)orIvanti Neurons for ITSM. ITSM Knowledge:Strong understanding of IT Service Management processes (Incident, Request, Change management). Reporting:Ability to run and customize reports within the Ivanti environment. Soft Skills:Proactive \"keep the lights on\" mindset, ability to work independently, and clear communication.