As a key player in our organization, the Account Manager role is a critical position that requires exceptional communication and relationship-building skills.
The ideal candidate will be responsible for fostering long-term, valuable relationships with existing and potential clients, ensuring their continued success on the Digistore24 platform.
This involves being the main point of contact for multiple assigned accounts, overseeing the development of business from onboarding to account closure.
Key responsibilities include introducing new and existing features, addressing concerns, and providing unmatched value to clients.
* Direct response marketing knowledge
* Strategy implementation and negotiation
* Strong verbal and written communication
* Proactive and reactive problem-solving
* Excellent customer service
* Time management, planning, and prioritization
* Above average organization
* Quick learner
* Fluency in English and Portuguese is required; Spanish is an asset
In addition to these core responsibilities, the Account Manager will also work independently and collaboratively with team members across various departments to ensure account satisfaction and meet assigned KPIs.
Ongoing self-education is crucial for staying up-to-date with industry knowledge and platform features.