IT Leaders: Shape the Future of SAP Technology
Orbia is a global organization with a diverse team of over 23,000 people working together to advance life around the world.
Job Summary
As an SAP Technical Support Leader, you will be responsible for ensuring operational continuity of Orbia's Global Business Applications like SAP ECC, S/4, CFIN, SuccessFactors and others.
The support of these applications is under a Managed Service partner, and our role is to supervise and ensure that this service is delivered to Orbia's standards of quality and following our processes and policies.
Main Responsibilities
* Create best practices and operational processes related to Application Development in SAP ECC and S/4 (ABAP, BTP, Fiori).
* Be a point of contact for Orbia's companies located in LATAM, guiding them through our Service Delivery Model when needed and ensuring that they get the right support on time.
* Provide operational support (in collaboration with the AMS partner) to application/integrations developed in-house or other developments in Legacy Applications when needed.
* Ensure that developments or customizations in the S/4 applications are done following the Digital Decoupling strategy as defined by the Orbia Global Applications team.
* Support and drive automation initiatives where possible, with a final goal of incident reduction and self-service.
* Drive and encourage new ways of working in collaboration with the AMS partner, for example Devops or Scrum.
Required Skills and Qualifications
* Bachelor's degree in computer science or related field.
* Excellent written and verbal communication skills in English and Spanish.
* Good understanding of SAP ECC and S/4 Technical and Development functionalities (BTP, Basis, ABAP, Fiori/JAVA, etc.).
* Good knowledge of ITIL framework.
* Able to take on responsibilities with a constructive and collaborative approach.
We Welcome Purpose-Driven Professionals
We believe that every voice matters; every community deserves respect; and every challenge is an opportunity.
At Orbia, we are dedicated to building a more diverse, inclusive, and equitable workplace that supports the needs of all employees regardless of their role, location, identity, and background.