Join to apply for the Chatbot product specialist igaming buenos aires argentina role at Netvagas2 days ago Be among the first 25 applicantsJoin to apply for the Chatbot product specialist igaming buenos aires argentina role at NetvagasiHunters is hiring a a passionate and detail-oriented Chatbot Product Specialist to help design, build, and optimize AI-driven conversations across the customer support channels of a leading European iGaming company with a strong and growing presence in Argentina.This role is pivotal in shaping how the customers interact with their brand through automated support, blending dialog design with natural language understanding (NLU) to ensure our chatbots deliver accurate, helpful, and engaging user experiences in a dynamic, regulated industry.As a Chatbot Product Specialist You WillDesign and maintain intuitive conversation flows (main paths, fallbacks, disambiguation, prompts)Build and configure structured dialogues in conversational AI platformsSupport chatbot release management across markets and languagesCreate and optimize training data (utterances, intents, entities)Monitor NLU performance and implement improvementsAnalyze chatbot metrics (resolution, containment, escalation, CSAT) and user feedbackRecommend and apply data-driven enhancements to flows, NLU models, and featuresParticipate in A/B testing and experimentationWork with UX/UI designers, engineers, developers, CS teams, PMs, and complianceDocument conversation designs, NLU logic, and processesWhat You´ll BringProven experience in conversational design, chatbot development, or a similar role (e.g., UX Writer for conversational interfaces, NLU specialist).Demonstrable experience in designing and building conversation flows for chatbots or virtual assistants.Solid understanding of Natural Language Understanding (NLU) concepts (intents, entities, utterances, confidence scores, training data).Experience with analyzing chatbot performance metrics and user feedback to drive improvements.Excellent written and verbal communication skills in English.Nice To HaveHands-on experience with one or more leading conversational AI platforms (e.g.
Google Dialogflow, Microsoft Bot Framework, Amazon Lex, IBM Watson Assistant, Kore.ai, LivePerson, or similar).Familiarity with analytics tools (e.g., Google Analytics, Tableau, Power BI) and A/B testing methodologies.Experience working in an Agile development environment.
Understanding of customer service operations and KPIs.Experience in the online gaming/gambling industry is a plus.Proficiency in 2 or more European languages (in addition to English) is a strong plus.Basic understanding of API integrations and backend system interactions.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionSales and Business DevelopmentIndustriesHuman Resources ServicesReferrals increase your chances of interviewing at Netvagas by 2xSign in to set job alerts for "Product Specialist" roles.Business Analyst - Latin America - RemoteManager of Product, Marketing & Digital Strategy (Banco)Senior Product Manager - Logistics & Supply ChainWe're unlocking community knowledge in a new way.
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