Operations Specialist Role Overview
We are seeking a skilled Operations Specialist to join our team. The ideal candidate will possess strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
In this role, you will be responsible for monitoring ongoing delivery routes and communicating with delivery drivers and shippers over the phone and live chat. Your exceptional organizational skills will enable you to prioritize tasks efficiently, ensuring seamless execution of daily operations.
Key Responsibilities:
* Monitor and manage delivery routes to ensure timely and efficient service
* Communicate effectively with delivery drivers and shippers via phone and live chat
* Provide exceptional customer service and resolve any issues promptly
Requirements:
* Proficiency in English
* Able to work based on the Eastern US time zone (EST)
* Experience in logistics, courier operations, call center, customer support, or account management
Benefits:
This role offers a unique opportunity to work in a dynamic and growing company, with opportunities for professional growth and development. Our collaborative team environment fosters open communication and teamwork, allowing you to thrive in your career.