About Our Customer Support Team
We are looking for a highly skilled and motivated Career Development Specialist to join our customer support team.
The ideal candidate will possess excellent communication skills, be able to work independently and as part of a team, and have the ability to problem-solve effectively.
Key Responsibilities
* Provide prompt and effective assistance in chats and tickets, responding to customer inquiries based on knowledge base and training materials.
* Maintain KPI levels in accordance with department standards.
* Stay informed about company policies, announcements, and updates to ensure effective communication with customers.
* Adhere to assigned working hours and demonstrate punctuality in scheduled shifts.
* Identify and report system errors or service disruptions to the team lead or mid/senior agents in the absence of the team lead.
* Escalate complex customer issues to the team lead or mid/senior agents to ensure proper follow-up and resolution.
Requirements
* You speak English fluently.
* You have excellent communication skills and quick and efficient problem-solving abilities.
* Excellent customer service skills: you are empathetic, accurate, compassionate, responsive, resourceful, and conscientious. You can find an approach to all types of people.
* You are ready to work a schedule from Monday to Friday (3 PM to 11 PM GMT+3), with Saturday and Sunday as days off.
What We Offer
* Expertise development. Work in a team with top-notch professionals in their field. Opportunities for networking, exchange of experience, and internal and external training at the company's expense.
* You get to affect the result. There's no bureaucracy or the need for a large number of approvals. The processes within the team are subject to change – you can easily control their development and alignment of global operations.
* Comfortable conditions. Remote work and friendly atmosphere. Rich corporate life.
* Stability. Competitive official salary, advanced benefits system (medicine, additional pay on sick leave, etc.).