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Join to apply for the Player Operations Specialist role at Patrianna
At Patrianna, we are passionate about delivering world-class gaming experiences to millions of players around the globe. As a dynamic, international team, we embrace a collaborative remote-working culture that prioritizes innovation and excellence in everything we do.
We are seeking a detail-oriented Operations Specialist with a focus on fraud prevention, KYC compliance, and payment management to join our expanding team.
If you’re eager to make a significant impact in a fast-paced, forward-thinking company dedicated to being a leader in the gaming industry, we would love to hear from you!
Areas of Responsibility
* Early detection and prevention of fraudulent accounts and suspicious transactions through comprehensive analysis and review of transactional data.
* Conducting KYC (Know Your Customer) procedures to verify customer identities and assess risk levels, including processing of KYC profiles and conducting Enhanced Due Diligence (EDD) reviews on high-risk customers.
* Ensuring document integrity and compliance with policies and best practices, while coordinating with relevant teams for further handling of potential risks.
* Managing the entire payment process, including receiving, processing, verifying, and reconciling invoices, as well as making decisions regarding account resets, redemptions, and bonus declines.
* Reviewing transaction reports for suspicious activity and performing investigations to identify fraudulent activity, money laundering, or other anomalies.
* Assisting other departments with payment-related queries and investigating any discrepancies in the system.
* Collaborating with internal teams to ensure consistency of documentation practices and evaluating policies and procedures for compliance.
* Providing accurate and up-to-date records of customers and monitoring progress and status of assigned cases.
* Reporting operational, system, and policy issues promptly and making day-to-day decisions with minimal supervision to ensure effective operational management.
What We Are Looking For...
* Minimum of 2+ years of experience in a KYC (Know Your Customer), Payments or Risk Specialist role
* Bachelor's degree in any course or at least 2 years in college.
* Preferably with experience dealing with USA/European Gaming accounts.
* Can communicate in written and spoken English in a business environment.
* Ability to multi-task, prioritize, and manage time effectively without micro-management.
* Has interpersonal, communication and presentation skills.
* Has problem-solving and decision-making abilities.
* Has analytical skills and must be keen to details.
* Has the ability to cope under pressure.
* Has a proactive approach to work, in terms of suggesting changes and improvements to processes and systems
* Has commercial awareness and the ability to understand broad business issues.
Important Requirements
* Willingness to work outside on a shifting schedule/weekend/holidays
* You will need your own office set up with a self-provided laptop or PC, headset and a reliable internet connection with the below requirements:
* PC – Intel i5 4th Gen (or higher) – self provided
* Minimum OS Version: Windows 10 or higher
* Internet browser (preferably Chrome – but can use Edge, Firefox, etc.)
* Minimum RAM: 8 GB
* Minimum HDD Space: 1 GB
* Headset: USB Headset (noise-canceling)
* Web Camera (for team meetings)
* Internet: Ethernet/Hardline Connection, speed minimum of 10Mbps Upload & Download Internet speed is required.
* Backup Internet provider
Benefits
* Competitive salary
* Flexibility and remote work
* Training and development
* International collaboration with our teams based around the world
* Fast growing business where the sky's the limit for your career
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Software Development
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