Job Title: Senior Software Engineer
This role involves providing technical support to our customers worldwide. The ideal candidate will be a self-directed individual who enjoys analyzing and resolving complex technical problems.
The primary responsibilities of this role include:
* Providing remote technical support for our software products used by multiple Fortune 500 companies worldwide.
* Managing customer-reported problems based on severity and impact.
* Diagnosing complex technical problems and creating test scenarios on various platforms.
* Identifying potential product defects.
Requirements:
* Motivation to continually learn, experiment, improve, and share knowledge with others.
* Experience demonstrating strong analytical and technical troubleshooting skills on complex problems.
* Strong written and verbal communication skills in English and either Portuguese or Spanish.
* Experience working with new cloud technology, Kubernetes, and its service offering on various cloud platforms.
Preferred Skills:
* Experience in middleware.
* Basic knowledge of Linux/Unix operating system.
* Basic knowledge of reading network traces.
* Basic knowledge of troubleshooting Java thread dumps.
* Basic knowledge of LDAP/J2EE stack.
* Basic knowledge of Docker.
* Intermediate knowledge of XML/JSON REST APIs.
* Intermediate knowledge of Kubernetes on EKS/AKS/GKE.
* Intermediate knowledge of Java programming.
* Intermediate knowledge of HTML/CSS one or more JavaScript frameworks.
* Prior experience with WebSphere Application Server and/or HCL Digital Experience products is a plus.
* Prior experience with enterprise database such as DB2/Oracle/MSSQL is a plus.
* Knowledge of one or more scripting languages is a plus.
Additional Responsibilities:
* Create technical documentation and videos for internal and external consumption.
* Work effectively within a team environment and foster good relationships with cross-functional teams.
* Grow to become a subject matter expert in HCL products and related technologies.
* Participate in an on-call rotation during the weekend once every 2 months.
* Potential travel to customer onsite location to accelerate troubleshooting progress.