Company Description
We are a young, dynamic, and open team that values a friendly, informal culture. Work colleagues often become friends here. We prioritize great teamwork, professionalism, and mutual respect.
At 25hours Hotel Bikini Berlin, we are proud to host many international guests and local Berlin residents. Our monthly events feature cool, eccentric, and sometimes famous acts, which are popular with our colleagues. Located near the urban jungle, our hotel is well-connected by public transport. Lunchtimes are often spent together in our canteen or shopping at the Bikini mall with discounts, fostering friendships within our young team.
COME AS YOU ARE & SHOW WHAT YOU CAN...
... in a 4-day workweek.
Enjoy 3 days off each week and the flexibility to organize your free time!
Our reservation team, consisting of 20 colleagues, ensures guest satisfaction from start to finish, from friendly advice to booking completion. We look forward to welcoming you as a Reservation Agent (m/f/d) to our team.
Job Description
What does your working day look like...
* Answering all incoming calls and forwarding them if necessary, as well as processing emails.
* Managing restaurant NENI reservations.
* Performing various administrative tasks to support receptionists.
* Processing Tripadvisor comments.
* Maintaining an overview even when multiple calls come in simultaneously.
Qualifications
Your personality counts more than your CV...
* You have gained professional experience and speak fluent English and German.
* You can inspire colleagues and guests, and know Berlin well enough to share tips about the scene.
* You are proactive and admit when you have made mistakes.
* You bring both skills and character to the team.
* You communicate charmingly, even in tricky situations.
Additional Information
What’s in it for you...
* Work only 4 days a week as a full-time team member without pay or holiday reduction.
* Stay for free up to 10 nights per year at our 25hours hotels as an employee.
* Enjoy generous discounts at our bars, restaurants, and across our hotel network worldwide as part of Ennismore.
* Benefit from offers from our numerous cooperation partners.
* We support work-life balance through part-time, mini-jobs, and other flexible arrangements.
* Participate in staff parties and more...
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