Job Title:
Senior IT Operations Developer
Job Overview:
We are seeking a senior developer to lead the development and enhancement of our IT operations platform using ServiceNow.
Key Responsibilities:
1. Design, develop, and implement complex IT operations solutions using ServiceNow's ITOM modules, CMDB, Discovery, and Service Mapping.
2. Configure and customize ServiceNow applications and modules.
3. Lead integrations between ServiceNow and other enterprise systems.
4. Collaborate with stakeholders to gather requirements and provide technical guidance.
5. Mentor junior developers and ensure best practices in coding, testing, and deployment.
6. Foster code reuse and common modeling practices.
7. Perform upgrade testing and maintain automated test suites.
8. Troubleshoot and resolve platform issues.
9. Maintain documentation for development and configuration.
Requirements:
10. Bachelor's degree in Computer Science or related field.
11. 5-7 years of ServiceNow development experience with focus on ITOM.
12. Strong knowledge of CMDB, CSDM, Discovery, Service Mapping, and Integrations.
13. Proficient in JavaScript, HTML, CSS, Glide API, REST/SOAP integrations, and ServiceNow scripting.
14. Experience with automation and DevOps practices.
15. Excellent communication skills and ability to establish strong relationships internally and externally.
Certifications:
16. Certified Application Developer (CAD)
17. Certified System Administrator (CSA)
18. Certified Implementation Specialist – Discovery
19. Certified Implementation Specialist - Service Mapping