Donaldson is committed to solving the world’s most complex filtration challenges. Employing innovation and breakthrough solutions, we are advancing filtration for a cleaner world. We look for the best people to help us succeed, offering opportunities to learn, effect change, and make meaningful contributions at work and in our communities. This is a place where you can make a world of difference.
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Position Summary:
Main Essential Duties and Responsibilities:
- Execute the process around the client equipment support. (Workstations, Laptops, Printers, tablets, mobile devices, etc.)
- Deployment and operation of management tools to enable automation in deploying new equipment, upgrading, and patching existing equipment and produce reports. (Workstations, Laptops, tablets, mobile device management, printers, manufacturing systems )
- Standardize equipment and SW in the organization - client image (PC, Laptop), printers, mobile phones, support BYOD programs as needed
- Help monitor equipment inventory, and order stock as needed.
- Manage the client equipment lifecycle (Purchase, build, deliver, upgrade, retire), set the standards and monitor compliance.
- Manage client security (patching of clients, define rights on machines, make sure antivirus and FW are operational on clients)
- Asset management of client related equipment
- Execute Incident, Change, and Root cause ITIL processes.
- Primary interface with a location, business unit, or region.
- Assure that service requests and incidents are delivered per SLA and OLA expectations.
- Ensure the compliance of all new infrastructure services with the agreed standards and support the convergence to the new solutions.
- Support and manage integrated audio and video conference room equipment; including but not limited to issue remediation, proactive maintenance, documentation and training, lifecycle, and the support of planning and installation of new conference rooms.
- Provide "white glove" support for high profile client and executive meetings and virtual conferences.
- Execution of an 18 month to 3-year technology road maps based on reference architecture aligned to business requirements which will drive investment decisions in Donaldson’s user productivity devices.
Desirable Duties and Responsibilities:
- Deploy and manage printing / scanning solutions
- Work closely with system architect and information security teams in designing and deployment of secure solutions.
- Implement and maintain Security Standards along with standard operational processes.
- Contribute to the delivery of a Technology Roadmap.
- Primary partner with Network and Systems as the infield/on location smart hands.
Requirements to apply:
- Strong verbal and written English skills
- College degree, technical certifications, or equivalent experience required
- 2-4 years previous experience in Help Desk level 2 position
- Working knowledge of Microsoft Windows 7, 8.1 and 10
- Working knowledge of Microsoft Active Directory, Exchange, and the Office suite.
- General knowledge of business telephone system functionalities
- Intermediate verbal and written Spanish skills
- CompTIA A+ & CompTIA Net+ certification preferred
- Previous ServiceNow experience a plus
- Working knowledge of software and/or processes of security, databases, internet, project management, spreadsheet, and word processing
- Working knowledge of networking, including TCP/IP, firewall configuration, LAN & WAN technologies, and remote access technologies including VPN clients
Behavior that we aspect:
- A strong dedication to quality customer service, and a working knowledge of service delivery procedures
- Strong problem-solving skills and decision-making ability
- Good task management and organizational skills
- Ability to handle many tasks simultaneously.
- Excellent follow through and attention to detail.
Come make a World of Difference!
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.