DESCRIPTION
Do you want to work hard, have fun and make history? If you do then Amazon could be the right career choice for you. Our logistics teams are changing the way we interact with customers around the globe every single day and solving some of the biggest logistical challenges facing not just Amazon, but also the entire industry.
Amazon's transportation teams work to ensure the delivery packages globally for customers around the world. Whether its items large or small, we find solutions to make sure we are delivering on our promise for customers.
Amazon's Transportation Operations team is seeking for a Last Mile Payments Coordinator to join our Brazil Transportation team. The Payment and Dispute Coordinator is responsible for managing all payments to EDSPs (External Delivery Service Providers), including payment disputes. They will make sure all partners will have a seamless payment experience. We expect our team members to identify ways to improve our operations continually.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you would like to request an accommodation for the interview or onboarding process, please let our team know and we will connect you to our accommodation team.
Key job responsibilities
- Manage all payments EDSPs and partner payment disputes
- Own last mile partners payment experience
- Own payment performance metrics
- Partner with Procurement to adjust the different costs of nodes
- Actively engage with internal teams and external
- Ensure compliance throughout the global payment process standards
- Work on continuous improvement initiatives, including benchmarks with other geos
BASIC QUALIFICATIONS
- Bachelor's degree in Engineering, Administration, Operations, or related fields.
- Proficiency in MS Office, with advanced Excel skills (vlookup, advanced formulas, pivot tables, macros).
- Experience with P&L analysis.
- Fluent Portuguese and advanced English writing skills.