Job Overview
This role involves troubleshooting complex customer requests, managing the global support queue, and delivering exceptional service.
Main Responsibilities:
1. Deliver specialized technical solutions to escalated support cases.
2. Provide proactive, personalized customer experience.
3. Develop strong partnerships with clients through technical excellence and accountability.
Technical Troubleshooting Expertise:
* Analyze web applications using Chrome Developer Tools.
* Perform API testing and validation using tools like Postman or cURL.
* Conduct IIS and SSL diagnostics to investigate issues on Windows Application Servers.
The ideal candidate has 8+ years of customer support experience, a solid ERP/MIS background, and print industry knowledge. Strong understanding of support operations and troubleshooting methodologies is required. Excellent verbal and written communication skills in English are necessary.
Key Skills and Qualifications:
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment and meet deadlines.
About the Role:
This role offers opportunities for professional growth and development, as well as a chance to make a meaningful impact on our customers' experiences. If you're a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply.