Overview
We are seeking an experienced IT Specialist to join our team.
* This role will involve the installation, configuration, and maintenance of computer hardware, software, systems, and networks for all employees, both onsite and remote.
Key Responsibilities:
* Providing timely troubleshooting and resolution for Windows, macOS, and mobile devices.
* Managing user accounts, permissions, and access controls across Google Workspace, Microsoft 365, and other SaaS platforms.
* Serving as a first point of contact for internal IT support requests.
* Deploying and integrating new productivity and collaboration tools, including project management (e.g., Teamwork, Jira, Trello).
* Monitoring and maintaining endpoint security, including antivirus, firewalls, VPNs, and multi-factor authentication (MFA).
* Assisting with cloud infrastructure management, data backup, and disaster recovery planning.
* Conducting regular software updates, security patching, and vulnerability assessments.
* Supporting cybersecurity initiatives, including employee security awareness training and incident response.
Requirements:
* A working level of spoken and written English.
* Proven experience in IT support, systems administration, or a similar role, preferably in a startup or fast-paced environment.
* Deep knowledge of computer systems, networks, operating systems (Windows, macOS, Linux), and cloud platforms (Google Workspace, Microsoft 365).
* Strong troubleshooting and diagnostic skills; ability to solve problems independently and communicate solutions clearly.
* Experience with endpoint management, SaaS administration, and automation tools.
* Familiarity with cybersecurity best practices, including MFA, VPNs, patch management, and incident response.
* Excellent interpersonal and communication skills; ability to train and support non-technical users.
* Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience/certifications).
Education and Certifications:
* Certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or Google IT Support Professional Certificate are highly valued.