Revolutionize Global Operations with Amazon OTS At Amazon's core lies our Operations team, renowned for delivering excellence at unprecedented speed and scale. Every day, our facilities process and deliver millions of products to customers across the globe. OTS - OpsTech Solutions serves as the backbone of this massive operation, providing 24/7 IT support to keep our worldwide network running seamlessly. Your Role as IT Support Engineer I Join us in shaping the future of e-commerce technology. As an IT Support Engineer I, you'll: Deploy innovative technical solutions across regional facilities Provide expert support for hardware, operating systems, and enterprise applications Think creatively to solve unique challenges beyond standard procedures Collaborate with global teams to maintain and improve our technology infrastructure Drive operational excellence through hands-on problem-solving Why Amazon OTS? We offer more than just a job: Competitive salary and comprehensive benefits from day one Healthcare coverage that starts immediately Casual, practical work environment (yes, jeans and t-shirts are welcome!) Opportunity to work with cutting-edge technology Career growth in a dynamic, global environment Join our team of problem-solvers who take pride in powering the world's most customer-centric company. Help us write the next chapter in Amazon's technological evolution. Key job responsibilities Key Responsibilities: Technical Operations • Drive network excellence through advanced engineering, infrastructure management, and systems administration • Maintain critical systems uptime and performance during operational hours • Execute local technical projects from conception to completion Problem-Solving & Process Improvement • Conduct root cause analysis to resolve operational challenges • Design and implement efficient IT solutions and processes • Develop and maintain technical documentation and standard procedures Customer Support & Collaboration • Partner with leadership and teams to enhance IT infrastructure • Provide expert technical support across multiple facilities • Deliver remote assistance to distributed teams • Travel within region to support on-site needs as required This position combines hands-on technical expertise with strategic problem-solving to ensure seamless operations across our network of facilities. The ideal candidate thrives in a dynamic environment and is passionate about delivering innovative IT solutions.