Client Success Specialist
We are seeking a Client Success Specialist to own relationships with agency clients, primarily chiropractic, dental, and medspa clinics.
1. Daily Client Interaction:
* Be the main point of contact for each clinic client.
* Communicate daily via calls, emails, and texts, keeping clients informed before they have to ask.
* Provide clear updates on campaign performance, next steps, and upcoming improvements.
* Build trust through responsiveness, proactivity, and transparency.
2. Client Onboarding Process:
* Lead new clients through setup: ensuring tracking, GoHighLevel, and campaigns are properly configured.
* Set expectations around timelines, deliverables, and what strong performance looks like.
* Ensure a smooth and confident start to each new client relationship.
3. Campaign Performance Monitoring:
4. Review ad and funnel performance daily, track metrics like CPL, leads generated, bookings, show rate, and conversion rate.
5. Identify drops or issues early (e.g.,