We're seeking a skilled IT professional to join our team. As the main point of contact for incident resolution and service requests, you'll provide both Service Desk (Level 1) and Deskside (Level 2) support. Key Responsibilities: * Troubleshoot and resolve issues with desktops, laptops, mobile devices, printers, and peripherals. * Provide first-line IT support via phone, chat, or email for incidents and requests. * Handle user account management, onboarding/offboarding, and access requests. * Perform hardware replacements and coordinate vendor repairs or warranty claims. * Offer hands-on support for network, server, and data center equipment as directed by remote teams. * Troubleshoot LAN/WAN/Wi-Fi connectivity and assist with cabling and patching. * Support telephony and video conferencing systems. * Maintain asset inventory, perform audits, and ensure compliance with IT security policies. * Deliver VIP/executive support when needed. * Log and track all tickets in ITSM tools (e.g., ServiceNow), escalating when necessary.