Job Description
We are seeking a highly skilled and experienced professional to fill the position of Escalation Manager. This role will be responsible for leading the resolution of critical customer issues, providing expert-level technical guidance, and ensuring timely resolution through effective communication with cross-functional teams.
This is an exciting opportunity for someone who thrives in a fast-paced environment, has excellent problem-solving skills, and can work collaboratively with diverse stakeholders to deliver exceptional results.
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Required Skills & Qualifications
* Fully fluent in English (written and verbal)
* 10+ years of customer-facing sales and/or service delivery roles
* Past experience as Escalations Engineer/Manager or similar roles desired
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Critical Thinking & Problem-Solving: