As a seasoned customer solutions professional, you will combine your technical expertise, analytical thinking, and customer-centric mindset to deliver high-quality resolutions to critical issues.
Key Responsibilities
* Respond to incoming inquiries and open cases in Salesforce, identifying customers, populating case details, and confirming data accuracy.
* Monitor the support queue and accept cases in priority sequence.
* Troubleshoot reported issues, identify root causes, and provide timely resolutions via case updates, calls, or screen-sharing sessions.
Technical Troubleshooting Responsibilities
* Utilize Chrome Developer Tools (Inspector) to analyze web applications, review network requests, debug front-end issues, and identify JavaScript or API failures.
* Perform API testing and validation using tools like Postman or cURL.
Requirements: A minimum of 8+ years of customer support experience, preferably with ERP/MIS background, and mandatory print industry knowledge.