We are seeking a highly skilled and experienced professional to provide comprehensive production support for our applications, ensuring their reliability and performance. This role requires excellent interpersonal skills, the ability to work effectively with global teams, and a growth mindset.
Key Responsibilities:
* Troubleshoot and resolve complex technical issues related to application functionality.
* Collaborate with cross-functional teams, including developers, business analysts, and global support teams, to address and resolve issues.
* Monitor application performance and implement improvements to enhance stability and efficiency.
* Document support processes and maintain accurate records of issues and resolutions.
* Participate in on-call rotations to provide 24/7 support as needed.
* Continuously improve support practices and contribute to the development of best practices.
Must-Have Qualifications:
* Bachelor's degree in a related discipline or equivalent work experience required; advanced degree is beneficial.
* 3+ years of related production support experience required; experience in the securities or financial services industry is a plus.
* Strong interpersonal skills and proven ability to work with global teams.
* Experience with basic scripting tools such as Python, Bash, PowerShell, Docker, etc.
* Growth mindset and a proactive approach to problem-solving.
Preferred Qualifications:
* Advanced proficiency in DevOps, Agile, and Lean methodologies.
* Business knowledge of securities, fund accounting, collateral, and tri-party repo preferred but not required.
* Experience in platform engineering, cloud, virtual environments, MQ, database management, network, ITIL, and service management.
As a Production Support Specialist, you will be responsible for providing expert-level support to our applications, identifying and resolving complex technical issues, and collaborating with cross-functional teams to drive issue resolution and process improvement. You will also develop and maintain documentation of support processes, ensuring that all stakeholders have access to accurate and up-to-date information. Additionally, you will participate in on-call rotations, providing 24/7 support as needed, and contribute to the development of best practices through continuous learning and improvement. To succeed in this role, you must possess a strong background in production support, excellent interpersonal skills, and a growth mindset. You should also have experience with basic scripting tools and a willingness to learn and adapt to new technologies and methodologies. If you are passionate about delivering high-quality support and driving process improvement, we encourage you to apply for this exciting opportunity.
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