Case Management Internship Opportunity
We are seeking a detail-oriented and process-driven intern to join our Case Management team. The selected candidate will assist in evolving our fraud case intake and resolution platform, a crucial tool for streamlining fraud signals across departments and enhancing operational workflows.
The successful applicant will be responsible for:
* Assisting with the intake, tagging, and triage of fraud-related case submissions;
* Documenting return materials processes for traceability and evidence handling;
* Supporting the creation and refinement of SOPs for fraud and marketing workflows;
* Collaborating with Fraud Ops, Decision Science, and Technical teams to align platform inputs;
* Participating in testing and feedback for new platform features;
* Helping draft reports and identifying opportunities for automation and process improvement.
To be eligible for this internship, applicants must meet the following requirements:
* Pursuing a degree in Business, Analytics, Finance, Information Systems, Criminal Justice, or a related field (penultimate or final year);
* Strong academic performance and attention to detail;
* Passionate about structured processes and operational efficiency;
* Comfortable working across tools like Jira, Confluence, and Excel;
* Curious about fraud prevention, financial crimes, and enterprise automation;
* Proactive communicator with strong English skills (written and verbal).
This internship offers a unique opportunity to gain hands-on experience with a global company, receive mentorship and professional development, and expand your network. As a paid internship, you will have a 30-hour work week from Monday to Friday.
Apply now to take the first step in your career journey and make a meaningful impact in the industry.