Overview
Job ID: 2836965 | Amazon Servicos de Varejo do Brasil Ltda. Esta é uma vaga que tem o intuito de coletar talentos para posições que podem abrir futuramente. We are looking for a talented Account Manager to play an important role in the AVS (Amazon Vendor Services) team, contributing to developing close management and partnership with high-potential strategic vendors to accelerate their long-term growth in Retail and offer the best customer experience. In this commercial position, you will gain 360-degree exposure across all areas of e-commerce, being responsible for all relationships with your brands and advising your key account management partners with your business knowledge. You will define and implement bespoke action plans to drive your brands' performance, monitor success metrics daily and ensure the brand experience on the AVS service is at the highest level. You will collaborate with key retail functions such as Vendor Managers, InStock Managers, Finance and Category Marketing Managers.
Key job responsibilities
* Gerenciar e desenvolver fornecedores estratégicos com gerenciamento próximo para acelerar seu crescimento e maximizar seu desempenho no longo prazo no varejo, melhorando a excelência operacional e a experiência do cliente no longo prazo de maneira sustentável;
* Criar, desenvolver e executar um plano de desenvolvimento individual para cada fornecedor;
* Acompanhar e compartilhar reports exclusivos de cada fornecedor de sua carteira;
* Suportar os fornecedores de sua carteira em tópicos operacionais;
* Responsável pelos principais resultados operacionais e financeiros do fornecedor, desenvolvendo planos que impulsionem receita e margem de melhoria de performance;
* Alinhar com os principais stakeholders a estratégia do negócio;
* Analyser e acompanhar os principais KPIs para garantir o desempenho dos fornecedores;
* Sugerir melhorias de processos e auxiliar os parceiros internos a conduzi-los até a conclusão.
* Manage and develop strategic vendors with close management to accelerate their growth and maximize their long-term performance in retail, improving operational excellence and long-term customer experience in a sustainable way;
* Create, develop and execute an individual development plan for each vendor;
* Monitor and share exclusive reports from each vendor in your portfolio;
* Support vendors in your portfolio on operational topics;
* Responsible for the vendor's main operational and financial results, developing plans that boost revenue and performance improvement margin;
* Align the business strategy with the main stakeholders;
* Analyze and monitor the main KPIs to ensure vendor's performance;
* Suggest process improvements and assist internal partners in driving them to completion.
Other responsibilities
* Conectar-se com equipes de negócios parceiros, pares e partes interessadas para entender e alinhar oportunidades de negócios;
* Educar os fornecedores sobre as ferramentas, processos e recursos da Amazon;
* Criar e negociar acordos comerciais;
* Analizar, criar e gerenciar negócios de fornecedores e performances de eventos;
* Identificar oportunidades de melhoria de ferramentas e sistemas para o programa de AVS-B;
* Identificar oportunidades para simplificar ou automatizar tarefas, executando oportunidades envolvendo aplicativos básicos de software (por exemplo, Excel).
* Connect with partner business teams, peers and stakeholders to understand and align business opportunities;
* Educate vendors about Amazon tools, processes and resources;
* Create and negotiate commercial agreements;
* Analyze, create and manage vendor deals and event performances;
* Identify opportunities to improve tools and systems for the AVS program;
* Identify opportunities to simplify or automate tasks by executing opportunities involving basic software applications (e.g. Excel).
Qualifications
* Graduação completa.
* Forte habilidade de comunicação escrita e verbal.
* Forte habilidade em análises quantitativas/analíticas.
* Experiência na área comercial, e-commerce e/ou varejo.
* Comunicação escrita e verbal intermediária em Inglês e disponibilidade para aprender no trabalho com meios providos pela Amazon.
* Bachelor’s degree.
* Strong written and verbal communication skills.
* Strong quantitative/analytical analysis skills.
* Experience in commercial, e-commerce and/or retail.
* Intermediate English written and verbal communication and willingness to learn on the job with Amazon-provided resources.
Experiência com SQL. Experiência com painéis de dados (QuickSight, QlikSense, Power BI, Tableau). Experiência com análises financeiras/qualitativas, planejamento de inventário, gerenciamento de produto/projeto.
Experience with SQL. Experience with data dashboards (QuickSight, QlikSense, Power BI, Tableau). Experience with financial/qualitative analyses, inventory planning, product/project management.
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