**About the Role**
We are seeking a skilled Video Delivery Specialist to join our team.
The ideal candidate will have experience in providing technical assistance and spotting issues related to video delivery on various platform apps.
Responsibilities include analysing root cause and fixing service tickets as per standard operating procedures, building custom Python scripts to simulate app launch, login, and playback behavior.
Triage complex issues across various applications responsible for video delivery, set up dashboards, and configure alerts to monitor the health of the ecosystem.
* Technical Assistance: Provide support to resolve video delivery-related issues.
* Issue Spotting: Identify and report technical problems with video delivery.
* Root Cause Analysis: Analyse the underlying causes of video delivery issues.
* Service Ticket Resolution: Resolve service tickets within standard operating procedures.
* Python Scripting: Develop custom scripts to simulate app launch, login, and playback behavior.
* Issue Triage: Prioritise and escalate complex issues affecting video delivery.
* Dashboards and Alerts: Set up monitoring tools to track the health of the ecosystem.
About the Ideal Candidate
We are looking for a dedicated professional with expertise in video delivery and technical assistance.
The successful candidate will possess strong analytical skills, excellent problem-solving abilities, and experience working with Python.
They will also be able to work effectively in a fast-paced environment, prioritising tasks and meeting deadlines.
What We Offer
We provide a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary package.
Join us in shaping the future of video delivery and technology.