T-Systems, a German multinational company belonging to the Deutsche Telekom Group, is looking for a highly experienced Principal Project Manager to join our Fast Response Team, supporting critical projects and services that require rapid stabilization and recovery. This team plays a key role in safeguarding complex global projects, ensuring they return to the right track while rebuilding customer confidence. Key responsibilities
- Plan and manage projects in a highly complex global IT environment
- Lead large interdisciplinary teams and subcontractors during project recovery and stabilization phases
- Implement quality gates, define corrective measures and monitor execution
- Conduct project reviews, identify weaknesses and drive improvement actions
- Define project structure, procedures and quality assurance measures
- Plan, schedule and control project phases, timelines and cost plans
- Manage project resources, including external partners, ensuring delivery on time, quality and budget
- Lead project status meetings and steering committees, reporting to senior leadership and top management
- Handle escalations, de-escalations and conflict management
- Apply best practices as part of the Zero Failure Program
- Establish cross-production control mechanisms to ensure implementation of quality measures
- Contribute to the evolution of project management and ITIL standards Your profile
- At least 8+ years of experience in project or program management within IT environments
- Proven experience managing complex global IT projects with multiple international stakeholders
- Strong background in Data Center environments, cloud technologies and modern IT processes (AI, cloud, etc.)
- Solid experience in quality management, reporting and governance frameworks
- Deep understanding of IT service environments including application operations, infrastructure, networks and desktop services
- Strong knowledge of ITIL processes and service management pr