Key Responsibilities
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* Install, configure, and maintain computer hardware, software, systems, and networks for all employees, both onsite and remote.
* Serve as the first point of contact for internal IT support requests, providing timely troubleshooting and resolution for Windows, macOS, and mobile devices.
* Manage user accounts, permissions, and access controls across various platforms.
* Support the deployment and integration of new productivity and collaboration tools.
* Monitor and maintain endpoint security.
* Assist with cloud infrastructure management, data backup, and disaster recovery planning.
* Conduct regular software updates, security patching, and vulnerability assessments.
* Support cybersecurity initiatives.
* Document processes, create user guides, and train staff on new technologies and best practices.
* Collaborate with leadership to evaluate and implement new tools that enhance productivity and security.
About the Role
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This role is responsible for ensuring the smooth operation of computer systems, networks, and hardware. The successful candidate will have strong technical skills, excellent communication abilities, and a proactive approach to problem-solving.
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Required Skills & Qualifications
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* A working level of spoken and written English.
* Proven experience in IT support, systems administration, or a similar role.
* Deep knowledge of computer systems, networks, operating systems (Windows, macOS, Linux), and cloud platforms.
* Strong troubleshooting and diagnostic skills.
* Experience with endpoint management, SaaS administration, and automation tools.
* Familiarity with cybersecurity best practices.
* Excellent interpersonal and communication skills.
* Bachelor's degree in Information Technology, Computer Science, or related field.
* Certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or Google IT Support Professional Certificate are a plus.
Benefits
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The successful candidate will enjoy a competitive salary package, including benefits and opportunities for professional growth and development.
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Work Environment
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Our standard working hours are from 9 am to 5 pm MST.