Job Overview
This is a high-level escalation position that addresses critical customer issues.
* The role requires leading virtual teams to resolve complex problems.
Main Responsibilities:
* Driving progress and resolution of customers' critical issues
* Strong ability to influence and delegate efforts
* Ability to multitask and prioritize with a goal of driving issues to closure on behalf of the customer
Requirements:
* Fully fluent in English, Spanish, and Portuguese (both written and verbal)
* Candidate must have 10+ years of customer-facing sales and/or service delivery experience
* Past experience as Escalations Engineer/Manager, Technical Account Management, Engineering Management, Customer Support Management, or similar roles desired