Home Care Scheduler Job Description
We are seeking a highly skilled Home Care Scheduler to join our team. As a Home Care Scheduler, you will be part of our 24/7 scheduling coverage, managing inbound and outbound requests and ensuring seamless care coordination.
You'll work closely with our AI-enhanced platform, stepping in when human judgment and problem-solving are needed.
Key Responsibilities:
* Manage caregiver schedules, call-outs, and no-shows to ensure continuous client coverage
* Handle inbound (and some outbound) scheduling calls and texts from caregivers, clients, and agencies
* Use scheduling and EMR systems (such as WellSky, AxisCare, ClearCare) plus client's proprietary platform
* Proactively identify coverage gaps and resolve scheduling conflicts in real time
* Document updates accurately in the system to avoid missed calls or service disruptions
* Collaborate with teammates to ensure smooth handoffs across shifts and 24/7 coverage
* Provide feedback and suggestions to improve scheduling processes and the client's platform
Requirements:
* 1–2+ years in U.S. healthcare operations, patient coordination, or provider support roles
* Proven experience speaking with physicians, clinic staff, or healthcare providers
* Familiar with EMR/scheduling systems (e.g., WellSky, AxisCare, ClearCare)
* Tech-savvy and quick to learn new platforms; comfortable working with AI-driven tools
* Strong problem-solving skills with the ability to resolve urgent scheduling conflicts
* Past experience working with U.S.-based teams in a fully remote role setup
Bilingual Candidates Preferred:
The ideal candidate is detail-oriented, proactive, and able to communicate effectively with clients and caregivers.
Benefits:
* Flexible working hours
* Opportunities for professional growth
* A chance to make a positive impact in the lives of patients and their families