Job Title: Client Services Project Manager
Company Overview:
We are a remote-first company with staff located across multiple countries. Our team strives to promote internally and values ambitious professionals keen to develop their career.
About the Role:
You will play a key role in ensuring clients' interpretation and market research needs are met with precision and efficiency. As a project manager for our interpretation team, your responsibilities will centre around three core areas: project management, client communication, and ad-hoc recruitment of specialized language professionals.
Responsibilities:
* Manage multiple projects per day.
* Work with colleagues to ensure the client's expectations for quality, speed, and cost are met.
* Identify colleagues to assist based on the relevant time zones or regions for the project.
* Present linguists' experience in a relevant way for the project.
* Constantly evaluate profitability and client satisfaction.
Requirements:
For this role, we require:
* Bachelor's degree in a related field.
* Fluency in English and an additional language is a bonus.
* Experience with CRM systems.
* Excellent written and verbal communication and client service skills.
* Strong organizational and multitasking abilities.
* Ability to work under pressure in a fast-paced environment.
* Goal-oriented, driven, and highly motivated to succeed & take on challenges.
Working Hours & Location:
This is a fully-remote role where you can work from home. You will work either APAC, AMER or EMEA business hours but wherever possible, it will be your local region.
Weekends and overnights shifts are available with a commensurate increase in compensation.
Compensation & Benefits:
Salary commensurate with experience. Paid time off. Health insurance. Annual allowance for professional development expenses.