 
        
        Job Overview
The Service Desk Analyst I is responsible for providing technical support and resolving IT-related issues.
Key Responsibilities:
 * Assess, triage, research, and resolve IT incidents and requests related to software products and infrastructure components.
 * Collect information through customer interactions, utilize support tools, and engage additional staff as needed.
 * Escalate complex problems in a timely manner.
Required Skills and Qualifications:
 * Bachelor's degree or equivalent required.
 * Minimum 0-3 years of experience required.
 * HDI Support Center Analyst (HDI-SCA) certification within 12 months.
Essential Skills:
 * Able to learn corporate applications, technology, and terminology.
 * Skilled in MS Office Suite and ticketing systems such as ServiceNow.
 * Strong analytical skills and problem-solving abilities.