Job Overview
The Service Desk Analyst I is responsible for providing technical support and resolving IT-related issues.
Key Responsibilities:
* Assess, triage, research, and resolve IT incidents and requests related to software products and infrastructure components.
* Collect information through customer interactions, utilize support tools, and engage additional staff as needed.
* Escalate complex problems in a timely manner.
Required Skills and Qualifications:
* Bachelor's degree or equivalent required.
* Minimum 0-3 years of experience required.
* HDI Support Center Analyst (HDI-SCA) certification within 12 months.
Essential Skills:
* Able to learn corporate applications, technology, and terminology.
* Skilled in MS Office Suite and ticketing systems such as ServiceNow.
* Strong analytical skills and problem-solving abilities.