VAGA FECHADA_ CHANGE MANAGEMENT Consultant _ SÃO PAULO |BRAZIL
São Paulo
Código de referência: CHANGE MANAGEMENT
Vaga Permanente
International Recruitment _ Quatre Recursos Humanos BRAZIL
EXPERIENCED AUTOMOTIVE DEALERSHIP MANAGERS WITH EXPERIENCE IN EFFECTIVE CHANGE MANAGEMENT
This role will suit someone with a technical, dealership management or field role background (General Manager/MD/Service Manager/Zone Manager etc.) who understands the dynamics of the dealership environment and specifically the challenges of workshop management. With an advanced knowledge of 'Lean' methodology you will be comfortable acting as an agent of change and credible interacting with dealership and client personnel at all levels. There will be a large amount of travel involved within this role.
PRINCIPAL ACCOUNTABILITIES
1. Leads effective and high quality dealer deployment as defined by the dealer programme.
2. Acts as an effective change manager, where the main task is to guide and coach dealers in their journey of change to put best practices in place.
3. Uses Lean techniques to implement effective, sustainable change to the working practices of the workshop teams.
4. Creates an implementation time plan for appointed dealers.
5. Trains dealer management in their role in Personal Service.
6. Trains all workshop staff in their revised roles and working methods.
7. Trains the teams in how they should measure success by using KPI´s.
8. Creates action plans to fulfil Personal Service target measures at the dealership.
9. Works as part of the network steering group, leading the agenda and following up actions.
10. Performs assessments, motivates and inspires key stakeholders to achieve agreed objectives.
11. Provides regular progress reviews with agreed dealer stakeholders.
12. Provides regular progress reviews, escalates any issue or concern in a timely manner, and cooperates effectively with the key client stakeholders and project team.
13. Certifies the dealer when they have fulfilled the Personal Service target conditions.
14. Manages time and delivers according to set plans, reporting actual performance and deviations to agreed structure.
15. Coaches new implementation managers in how to implement Personal Service.
16. Communicates and proactively shares ideas within the project team (in market and in programme).
17. Takes proactive responsibility for their own development and self-learning.
Fluent English is mandatory.
Availability to travel 80% of time.
IMPORTANT
Candidates with the required experience may send Resumes in English to with title CHANGE MANAGEMENT in the subject field.
Resumes in Portuguese and/or other languages will not be considered.
In case you do not fit this position but want to present us your professional experience, your Resume/CV will be welcome: Thank you.