Job Opportunity
We are seeking an exceptional Senior IT Service Management Professional to spearhead the development and optimization of our IT service management platform.
About this role
The ideal candidate will possess in-depth expertise in configuration management, discovery, integrations, and related IT operations management modules. Must be able to work in a fast-paced environment, often requiring collaboration with various teams and stakeholders.
Main Responsibilities:
* Design, develop, and implement complex IT service management solutions including configuration management, discovery, and service mapping.
* Experience with configuring and customizing IT service management applications and modules.
* Lead the development of integrations between IT service management and other enterprise systems.
* Collaborate with stakeholders to gather requirements and translate them into technical solutions.
* Mentor junior developers and provide technical guidance.
* Ensure adherence to best practices in coding, testing, and deployment.
* Provide solutions that leverage out-of-the-box features without requiring customizations.
Required Skills & Qualifications:
* Bachelor's degree in Computer Science, Information Technology, or a related field.
* 5-7 years of experience in IT service management development with a focus on IT operations management.
* Strong knowledge of configuration management, service design and management, discovery, service mapping, and integrations.
* Proficient in JavaScript, HTML, CSS, Glide API, REST/SOAP integrations, and IT service management scripting.
* Experience with automation and DevOps practices, familiarity with continuous integration (CI/CD), code versioning tools such as Git, and Agile principles.
* Excellent verbal and written communication skills.
* Ability to establish strong relationships internally and externally.
This position offers a competitive hourly rate.