Job Title
A highly skilled ServiceNow developer leads the development and enhancement of our IT service management platform with extensive experience in IT operations management. The ideal candidate has deep expertise in configuration items, discovery, integrations, and related IT operations management modules.
Key Responsibilities:
* Design, develop, and implement complex ServiceNow IT service management solutions including configuration items, discovery, and service mapping.
* Configure and customize ServiceNow applications and modules.
* Lead development of integrations between ServiceNow and other enterprise systems.
* Collaborate with stakeholders to gather requirements and translate them into technical solutions.
* Mentor junior developers and provide technical guidance.
* Ensure best practices in coding, testing, and deployment.
* Provide solutions that utilize most out-of-the-box features without requiring customizations.
* Perform upgrade testing by validating customizations, configurations, and integrations across major and minor ServiceNow releases.
* Develop and maintain automated test frameworks to validate core ServiceNow functionalities, ensuring stability and reducing manual regression efforts.
* Troubleshoot and resolve platform issues.
* Maintain documentation for development and configuration.
Required Experience & Skills
* Bachelor's degree in Computer Science, Information Technology or a related field.
* 5-7 years of ServiceNow development experience with a focus on IT operations management.
* Strong knowledge of configuration items, continuous service delivery model, discovery, service mapping, and integrations.
* Proficient in JavaScript, HTML, CSS, Glide API, REST/SOAP integrations, and ServiceNow scripting.
* Experience with automation and DevOps practices, familiarity with continuous integration (CI/CD), code versioning tools such as Git, and Agile principles.
* Excellent verbal and written communication skills.
* Ability to establish strong relationships internally and externally.
* Experience with Agile methodologies and DevOps practices.
* Excellent problem-solving and communication skills.
* Experience with artificial intelligence, virtual agents, and robot process automation.
Desired Certifications
* Certified Application Developer
* Certified System Administrator
* Certified Implementation Specialist – Discovery
* Certified Implementation Specialist - Service Mapping
Benefits
$15-$20 per hour USD